Speaker: Nidia Williams, PhD MBB CPHQ FNAHQ
Nidia S. Williams, PhD, is Vice President of Operational Excellence (OpX) for the Lifespan Corporation in Providence, Rhode Island where she is responsible for providing operational oversight for core quality and patient safety functions, including coordinating process and performance improvement initiatives for achieving clinical, operational and service excellence. She received her Bachelor and Master degrees in Speech/Language Pathology from UMass/Amherst and completed post-graduate level studies at Boston University School of Medicine. Additionally, she is a certified TapRooT® Instructor and has participated as a Baldrige examiner in the Massachusetts MassExcellence program. Dr. Williams earned her Lean certification and Six Sigma Black Belt and Master Black Belt at the Executive Development Center at Bryant University in Rhode Island and received her PhD in Population Health at Northeastern University in Boston, MA. Dr. Williams was awarded fellowship in NAHQ in 2017 and currently serves on the editorial board for the Journal of Healthcare Quality, and the NAHQ Competencies Commission.
Description:
Dashboards and scorecards ensure leadership receives the right information, at the right time and in the right format, displaying critical performance information for stakeholders to monitor results. Learn how Lifespan leveraged the power of it's data sources and internal resources to focus on what is important and accelerate the pace of improvement. We will show how various dashboards and scorecards were developed at Lifespan to display critical performance information on a single screen so users can monitor results at a glance and ensure that the tool being deployed provides the right information, helps maintain focus on what is important to unit, department, program, hospital,and/or organization. Support for this function is vital. By centralizing, standardizing and staffing the performance measurement function, healthcare organizations learn how to manage and control variables that ensure accuracy and reliability of quality reporting, adding integrity to the productions of scorecards and dashboards.
Learning Objectives:
- Learn how scorecards and dashboards can be used to accelerate the pace of improvement.
- Learn how to create a central reporting infrastructure for quality reporting and analytics.