Speakers: Tina Schoen, MBA BSN RN NEA-BC CPHQ and Amy Bell, DNP RNC NEA-BC CPHQ
Tina Schoen is a Quality Outcome Specialist for Atrium Health in Charlotte, NC. She has responsibility for corporate quality outcomes for the Atrium Health Musculoskeletal Institute and recently for the service lines of the Carolinas Hospitalist Group and Academic Internal Medicine. She has been in healthcare for 20 years, with over ten years of management experience in a variety of Nursing Leadership positions with Atrium Health. Ms. Schoen has clinical experience in Medical-Surgical, Trauma Intensive Care and Emergency Care. She earned her Bachelors of Nursing at James Madison University and holds a Master’s in Business Administration with concentration in Healthcare Services Administration from Strayer University. Ms. Schoen is active in her professional organizations by serving on the Board of Directors for the NC Association for Healthcare Quality and the NC Nurses Association.
Amy Bell is the Director of Quality for Women’s and Children’s Services for Carolinas HealthCare System (CHS), a 40+ hospital system located in North Carolina and South Carolina, and has worked for the system for 22 years. She has 18 years of obstetrical experience, with 10 years in the nurse manager role and 5 years of experience in quality improvement. She graduated from Duke University with her Doctor of Nursing Practice and received undergraduate and graduate degrees in nursing from The University of North Carolina at Chapel Hill. She led CHS’s improvement initiative for reducing the nulliparous cesarean delivery rate and the obstetrical hemorrhage initiative. Dr. Bell is the leading author on a quality improvement article published in the November 2017 issue of Obstetrics & Gynecology on reducing nulliparous cesarean birth rates across a large health care system. She is interested in improving maternal morbidity and mortality on a global scale. She is a standing member of the National Quality Forum (NQF) Perinatal and Reproductive Health Team and was a 2014 NQF Maternity Action Team member for Early Elective Delivery (EED) rate reduction strategy. Dr. Bell is IHI Faculty and a 2016 AWHONN Emerging Leader. She received the 2016 Quality Professional of the Year Award from the North Carolina Association for Healthcare Quality. She has presented nationally at AWHONN, Premier, and IHI and webinars for the CMS’s Partnership for Patients and AWHONN.
By reviewing the evolution of healthcare quality and identifying key attributes and skills of contemporary and future quality professionals, attendees will be able to apply lessons learned to revolutionize their healthcare quality department. Healthcare quality is in the midst of a revolution, both in focus and expected skillsets. Previously, the role of healthcare quality was quality assurance, with a retrospective and reactive approach to identifying opportunities. The contemporary approach is centered on calculated and deliberate improvement programs. As the healthcare industry shifts from volume to value, the development and implementation of a strong, dynamic quality program is imperative. The performance expectations of quality professionals from clinical and business leaders increase exponentially every year. Quality professionals are now expected to be systems thinkers and change agents. Professionals with advanced degrees are crucial into navigating the complexity of the healthcare system and revolutionizing the industry into a desired future state.
- Apply concepts learned to revolutionize the organizational quality department
- Discuss the evolution of healthcare quality in the United States
- Identify the importance of highly skilled and educated quality teammates to lead organizational change
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