Speaker: Megan Gillespie, MBA MSN RN NE-BC
Interim Chief Nurse Executive, Patient Care Services, at Kaiser Permanente
Megan is an experienced, passionate, outcome oriented Healthcare leader that leverages dual masters’ degree foundation, in business administration (MBA) and healthcare leadership (MSN). She is board certified by American Nurses Credentialing Center in executive nurse leadership. Megan brings experience across both outpatient and inpatient operations with a proven track record of performance improvement, enhancing staff engagement, improved HCAHPS and cost effectiveness. Megan exhibits a focus on transforming teams through awareness of quality, financial impact, engagement in action plans and celebrating successes.
In this webinar, "Inseparable Link between Quality and Operations: Leveraging High-Reliability and Change Management", Megan will share Kaiser Permanente's re-imagined approach to operational efficiency and care coordination leveraging the principles of high-reliability, improvement science, and integrating a change management strategy into our Patient-Centered Clinical Transformation journey resulting in a 30% reduction in total harm (78 patients protected, 729 days avoided and $1.5 million dollars in savings), as well as a 40% improvement in Emergency Department to admitted bed placement, 0.25 reduction in Length of Stay and top KP Large Hospital HCAHPS performer. The successful implementation of Patient-Centered Clinical Transformation is a result of targeted strategies aimed at achieving high-reliability demonstrated through the launch of the Patient Progression Hub. An operations center whose design/development was guided by the following goals: placing patient at the center of process, harmonizing care coordination hand-offs, elevate professional practice to top of license, assess leadership capabilities through reinforced education and training, and fostering innovation at the point of care.
Learning Objectives:
- Developed tiered huddles that improve quality outcomes
- Establish an inseparable link between hospital operations and clinical quality
- Integrate change management strategy with improvement science
- Implement High-Reliability principles to improve operational and quality outcomes
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