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When and Where
  • 8/26/2021 12:00 PM CDT
  • 8/26/2021 1:00 PM CDT
  • Central Time
  • Live
  • Complimentary Member Benefit (Sign In required); Learning Lab; Live; Patient Safety
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In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm. Core elements will include:

  • An overview of CRPs and how they are a different approach to address patient harm
  • An examination of the current state of CRPs, including the challenges and opportunities
  • An introduction to the steps in the CRP process 
  • A preview of CRP implementation strategies
  • The presentation will conclude with time for audience to ask Dr. Gallagher their CRP-related questions.

Learning Objectives:

  • Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events 
  • List the core elements in the CRP process and why each of them matter 
  • Describe 3 keys to successful CRP implementation and 3 obstacles to avoid 
  • Articulate the ROI of a highly reliable CRP process
Abstract
Copyright

Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.