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When and Where
  • 8/26/2021 12:00 PM CDT
  • 8/26/2021 1:00 PM CDT
  • Central Time
  • Live
  • Complimentary Member Benefit (Sign In required); Learning Lab; Live; Patient Safety
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In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm. 


After participating in this Learning Lab, you will be able to:

• Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events 

• List the core elements in the CRP process and why each of them matter 

• Describe 3 keys to successful CRP implementation and 3 obstacles to avoid 

• Articulate the ROI of a highly reliable CRP process


It is essential that the organizational focus on strategies that are known to be effective in improving the quality of care and work to reduce risk of harm. This session will focus on the safety concerns of behavioral health patients in non-behavioral treatment settings. High risk issues will be reviewed, and mitigation strategies will be presented.


Learning Objectives:

• Identify the degree to which behavioral health patients present in health care organizations

• Describe the major risks associated with behavioral health patients in non-behavioral health settings 

  • • Discuss strategies that can assist in the mitigating the risk of harm to patients and staff.
Abstract
Copyright

Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.