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When and Where
  • 8/26/2021 12:00 PM CDT
  • 8/26/2021 1:00 PM CDT
  • Central Time
  • Live
  • Complimentary Member Benefit (Sign In required); Learning Lab; Live; Patient Safety
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In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm. Core elements will include:

  • An overview of CRPs and how they are a different approach to address patient harm
  • An examination of the current state of CRPs, including the challenges and opportunities
  • An introduction to the steps in the CRP process 
  • A preview of CRP implementation strategies
  • The presentation will conclude with time for audience to ask Dr. Gallagher their CRP-related questions.

Learning Objectives:

  • Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm events 
  • List the core elements in the CRP process and why each of them matter 
  • Describe 3 keys to successful CRP implementation and 3 obstacles to avoid 
  • Articulate the ROI of a highly reliable CRP process

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