In this webinar Dr. Gallagher will break down the foundational components of Communication and Resolution Programs (CRPs) and explain why they are a best practice to address patient harm.Â
After participating in this Learning Lab, you will be able to:
• Understand the critical role that CRPs play in reducing suffering of patients, families, and clinicians after harm eventsÂ
• List the core elements in the CRP process and why each of them matterÂ
• Describe 3 keys to successful CRP implementation and 3 obstacles to avoidÂ
• Articulate the ROI of a highly reliable CRP process
It is essential that the organizational focus on strategies that are known to be effective in improving the quality of care and work to reduce risk of harm. This session will focus on the safety concerns of behavioral health patients in non-behavioral treatment settings. High risk issues will be reviewed, and mitigation strategies will be presented.
Learning Objectives:
• Identify the degree to which behavioral health patients present in health care organizations
• Describe the major risks associated with behavioral health patients in non-behavioral health settingsÂ
- • Discuss strategies that can assist in the mitigating the risk of harm to patients and staff.