Speaker(s): Samantha Crandall, PhD, RN, CPHQ, CPPS
Director of Quality, Patient Safety and Clinical Performance Improvement
Suburban Hospital, Johns Hopkins Medicine
Principle Staff Armstrong Institute for Patient Safety and Quality
Speaker(s): Briony DuBose, PhD, MHI, RN, ANA\C Fellow
Lean Six Sigma Black Belt
Sharp HealthCare
Change is constant in healthcare—and quality professionals are uniquely skilled in leading it. In this first webinar of NAHQ’s Driving Change in Healthcare, a 3-part learning lab series, we explore the evolving landscape of healthcare change and introduce foundational models and frameworks to guide improvement efforts. Through real-world scenarios, participants will learn to apply key theories like Kotter’s 8-Step Model and Lewin’s Change Model to practical challenges. This webinar also focuses on a human-centered approach, highlighting the importance of communication, engagement, and psychological safety in navigating change. Join us to build the mindset and tools needed to lead meaningful, sustainable transformation.
This Learning Lab is part #1 of a 3-part series. Each webinar can be attended individually, but for the most comprehensive experience, we encourage participants to register for the full series on Driving Change in Healthcare.
Learning Objectives:
- Describe the historical and current context of change within health care
- Define and apply different theoretical models and frameworks related to change management by analyzing real-world scenarios and identifying strategies for implementation.
- Explain why a human centered approach is crucial to managing change
