Speaker(s): Elaine J. Huggins, RN, MSN, CPHQ, LSS Master Black Belt
QSI Consultant VI, National HRO Consultant
Kaiser Permanente
Celine Gray, MBA, LSSBB, CPXP
Quality Safety Improvement Consultant VI, National Care Experience
Daily Management System and KP Rounding National Lead
Kaiser Permanente
Consistent, high-quality direct reporting is a cornerstone of a High Reliability Organization—but how can leaders ensure it’s done effectively across teams? In this interactive Learning Lab, experts from Kaiser Permanente will share how they used the Direct Report Rounding Experience Survey to pinpoint variations in rounding practices and uncover meaningful correlations with employee engagement, patient safety, and overall performance outcomes. Participants will gain practical insights into implementing and customizing this survey tool within their own organizations to strengthen leader–staff connections and promote safer care. Through real data and case examples, you’ll see how measuring perceptions can directly improve engagement and accountability. Walk away with actionable strategies to elevate your rounding practices and drive measurable results in our teams.
Learning Objectives:
- Understand the value of conducting monthly direct report rounds in developing psychological safety and employee engagement needed for the drive for zero harm.
- Clarify what ‘quality’ direct report looks like and how to develop strong rounding skills.
- Understand how generating internal evidence that supports the practice of direct report rounding can re-energize and engage leaders to commit to this foundational leadership practice that supports HRO driven zero harm.
