Speakers:
Sherri Hobbs-Messick MSM, MSN, RN, CPHQ, CPPS
Chief Quality, Safety and Experience Officer
University of Maryland Medical Center
Maggie Kane, RN
Senior Director of Patient Safety
University of Maryland Medical Center
Maggie's email is Margaret.kane@umm.edu
Description:
Patient safety starts long before an event occurs. In part one of a three-part Learning Lab series, participants will learn how to spot risk early by using proactive tools and multiple safety signals to identify where harm is most likely to occur. Attendees will gain practical ways to recognize subtle warning signs, including operational drift and normalization of deviance, that often go unnoticed in daily work. The Learning Lab will equip participants with clear, actionable approaches to strengthen early warning systems and prioritize risk before it escalates. This Learning Lab sets the stage for how to respond when safety events do occur in the next part of the series.
Register for parts two and three of this Learning Lab series here. (link to reg page)
Learning Objectives:
- Apply proactive risk identification tools, including FMEA‑style thinking and hazard analysis, to recognize where patient harm is most likely to occur before an event happens.
- Use multiple safety signals, such as culture data, rounding insights, and event reports, to strengthen early warning systems and support timely decision making.
- Recognize signs of drift and normalization of deviance in everyday work and take action to strengthen operational resilience before harm occurs.
Register for parts two and three of this Learning Lab series here. (link to reg page)