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HQ Principles

Your Price: $299.00

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  • NAHQ members receive discounts on many of our products. If you are not already a member, join today for only $199 and start saving!Visit to learn more.

    Users have unlimited access to this product for 90 days upon purchase. Gain critical knowledge of healthcare quality through this online, self-paced program, and demonstrate your knowledge by earning a certificate of completion. HQ Principles is appropriate for anyone seeking to improve or refresh their knowledge or that of their staff.

    Please click here to enjoy a complimentary preview of HQ Principles.


    Interactive, self-paced content with narration

    Pre- and Post-Tests

    Pre- and Post-Self Assessments

    Resources that include the Healthcare Quality Resource Guide, Data Analysis Quick Reference Guide, and Professional Development Plan

    Certificate of Completion with 80% passing score on Post-Test

    Are you an institution looking to educate a group?

    For groups of five or more individuals, contact NAHQ member services at NAHQ will need the names and e-mail addresses of participants to provide program access.

    Continuing Education

    Nursing contact hours: 5.75

    This continuing nursing education activity was approved by the American Association of Neuroscience Nurses, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

    What is awarded upon successful completion of the course?

    Participants who complete the program and pass all assessments will have earned a Certificate of Completion in healthcare quality principles. On your CV/resume you may list you’ve successfully completed this program. However,this is not a credential so it may not be utilized behind your name or in your signature line.

    HQ Principles introduces fundamental quality and patient safety principles, methodologies, and concepts that enable healthcare quality professionals to expand their knowledge and integrate quality into practice settings.

    Participants receive an HQ Principles certificate upon earning an 80% on the post-test and completing all six modules of the online program.

    Earn 5.75 nursing contact hours upon completion of program materials.

    Program Learning Objectives

    Module 1: The Evolution of Healthcare Quality

    Define quality in terms of healthcare

    Describe the synergies between Quality Assurance and Performance Improvement

    Link knowledge of legislative mandates, regulatory agencies, accreditation processes, and transparency to understanding how the consumer makes an informed choice.

    Module 2: Principles of Quality Improvement

    Identify the key principles of Quality Improvement: Structure and Scope; Governance and Leadership; Customer Focus and Feedback; Systems, Data, and Monitoring; and Teamwork.

    Module 3: Quality Improvement Processes and Methods

    Identify different Quality Improvement methods

    Describe the Plan Do Study Act method and be able to discuss an example

    Module 4: Using Data to Make Decisions

    Describe the importance of data and measurement in healthcare quality

    Develop knowledge of Root Cause Analysis and when to use it

    Identify basic QI data tools and when to use them

    Module 5: Teamwork at All Levels of the Organization

    List key factors for successful quality improvement teams

    Describe different brainstorming methods

    Describe the importance of effective change management

    Module 6: Putting it all Together: Driving Healthcare Quality into the Future

    Connect key concepts of modules together

    Identify the drivers of healthcare quality

    Describe your role in healthcare quality

    Articulate the benefits of healthcare quality

    Please click here to enjoy a complimentary preview of HQ Principles.

Refund/Cancellation Policy
  • NAHQ will not issue any refunds or exchanges for online products once purchased. Please contact our customer service at 800.966.9392 or with questions prior to purchase.
Technical Requirements

For on-demand web based products: Web browser and internet connection; pop-up windows enabled; Adobe flash player; computer equipped with audio output (speakers or headphones).

Permission Requests

For permission requests or proper usage information, contact us at or write to the publisher at the address below:

National Association for Healthcare Quality
8600 W. Bryn Mawr Avenue, Suite 710 N
Chicago, IL 60631


Copyright © by the National Association for Healthcare Quality. All rights reserved. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, including but not limited to the process of scanning and digitization, or stored in a database or retrieval system without the prior written permission of the publisher.